R-GOL Store Regulations | R-GOL.com - Football boots & equipment

§1 Definitions

Delivery price list – to be found at www.r-gol.com/en/info/r-gol-delivery-and-payment list of available delivery types and their costs.
Proof of purchase – invoice, receipt, issued in accordance with the Act on Value Added Tax of 11 March 2004 (consolidated text, Journal of Laws of 2022, item 931 as amended) and other applicable laws or any other proof of purchase from the Seller.
Product Card – a single sub-page of the Store containing information about a given Product.
Civil Code – Act of 23 April 1964 Civil Code.
Consumer – a natural person purchasing the Product from the Seller in relation to activities not directly related to his/her economic or professional activity, as well as a natural person purchasing the Product from the Seller in relation to activities related to his/her economic activity, when it follows from the content of the concluded sales agreement that it does not have a professional character for that person, resulting in particular from the subject of his/her economic activity, made available on the basis of the provisions on the Central Registration and Information on Business.
Product, Goods - a movable item which is the subject matter of the Agreement.
Basket – a list of products compiled from the products presented in the Store on the basis of the Buyer's choices.
Buyer – the purchaser of goods supplied by the Seller - both Consumer and non-Consumer client.
Place of handover of the goods – the delivery address or collection point indicated in the Order by the Buyer.
User – any person who visits the Store.
The moment of handover of the goods – the moment when the Buyer or a third party indicated by the Buyer for collection of the goods takes their possession.
Act – the Act of 30 May 2014 on consumer rights (consolidated text, Journal of Laws of 2023, item 2759, as amended).
Collection Point – a place of handover of the goods other than a Postal Address, specified in the list made available by the Seller in the Store.
GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (OJ L of 2016, No. 119, item 1 as amended).
Regulations – these Regulations of the online Store www.r-gol.com/en/info/r-gol-store-regulations
Store – the web service administered by the Seller and available at the address www.r-gol.com
Seller:
R-GOL Sp. z o. o.
Górka 3D
14-100 Ostróda
NIP (Tax Identification Number): 741-213-29-44, REGON (Statistical Number): 365129350, registered by the District Court in Olsztyn, 8th Commercial Department of the National Court Register under the no: 0001034546
BANK ACCOUNT: 61 1600 1462 1833 6038 5000 0002
[email protected]
+48 22 230 2470
Lead time – the number of hours or working days provided in the Basket from the time the order is placed until the product is dispatched in the manner chosen by the Buyer.
Agreement – the agreement for the sale of Products subject to the Order concluded at a distance between the Buyer and the Seller under the Regulations specified in the Regulations.
Order – a declaration of intent made by the Buyer in the Store by means of distance communication (the Internet), specifying explicitly: type and quantity of products; type of delivery; type of payment; place of handover of the goods, the Buyer's data and aiming directly at the conclusion of the agreement between the Buyer and the Seller. The order constitutes an offer by the Buyer to the Seller.
Account– a service provided electronically within the Store giving access to additional functions of the Store. Each Account is identified by an individual login and protected by a password.

§2 General terms and conditions

The Seller undertakes to provide services and deliver the Goods in accordance with the Agreement.
All prices quoted by the Seller are expressed in the currency of the country of delivery and are gross prices (they include the relevant Polish VAT rate for the country of delivery). The prices of the Products do not include the cost of delivery, which is specified in the Delivery price list. Prices are also exclusive of customs duties for delivery to countries outside the European Union and of such country's VAT, calculated according to the relevant regulations of the destination country. No automated decision-making is used in determining the price.

The confirmation, access, recording, securing of all material provisions of the agreement in order to obtain future access to such information shall take the form of:

confirmation of the conclusion of the agreement by sending to the e-mail address indicated by the Buyer: Order information, as referred to in § 1(21). If the Buyer is a Consumer, the Seller shall also send to the above-mentioned e-mail address a link to information on the right of withdrawal provided for in Article 13 of the Act, a link to the current version of the Regulations and a link to the model Goods return form;
enclosed printed Proof of purchase in the form of an invoice or receipt with the completed Order, sent to the designated place of delivery of the item.

The Seller shall not charge any fees for communicating with it by means of distance communication, and the User shall bear the costs thereof in the amount resulting from the agreement it has concluded with a third party providing it with a specific service enabling it to communicate at a distance.
The Seller allows the User to contact the Seller by:

[email protected]

+48 22 230 2470

The Seller assures the User using the Store that it works correctly in the following browsers: Microsoft Edge, FireFox version 3 or later, Opera version 9 or later, Chrome version 10 or later, Safari with the latest versions of JAVA and FLASH installed, on screens with a horizontal resolution above 1024 px. The use of third-party software affecting the operation and functionality of web browsers may have an impact on the correct display of the Store, so in order to obtain full functionality of the Store, it is necessary to disable them.
The User may use the option for the Store to remember his/her data in order to facilitate the process of placing a subsequent Order. To that end, the User should provide the login and password necessary to access his/her Account. The login and password make a string of characters determined by the User who is obliged to maintain their confidentiality and protect them from unauthorised access by third parties. The User has a possibility to view, correct, update his/her data and delete his/her Account in the Store at any time.
The User is obliged to:

refrain from providing or transmitting the content which is prohibited by law, e.g. the content which promotes violence, is defamatory or infringes the personal rights and other rights of third parties,
use the Store in a manner which does not disrupt its operation, in particular through the use of malicious software or devices with such an effect,
refrain from taking actions such as: sending or posting unsolicited commercial information (spam) within the Store,
use the Store in a way that is not onerous for other Users and the Seller,
use any content posted in the Store for User’s own personal use only,
use the Store in a manner consistent with the regulations in force in the Republic of Poland, the provisions of the Regulations, as well as with the general principles of etiquette.

The Account is a service that allows for saving and storage of User data; the Account also allows for tracking of the status of the placed Order, concluded agreements for the sale of Goods and other functionalities offered by the Account.

In order to create an Account, the User is required to fill in a dedicated form and accept the Regulations. The User will receive a registration message to the email address provided at registration, together with a request for its confirmation.

After confirming the registration of the Account, the User will receive a message to the e-mail address indicated in the registration form confirming the creation of the Account and the commencement of the provision of the service electronically. The moment the email confirming the account creation is received marks the conclusion of the agreement for account management between the User and the Seller. The Account agreement is concluded for an indefinite period and may be terminated by the User at any time without a period of notice. The Seller may terminate the Account agreement in the event of a material breach of the Regulations by the User and failure to cease the breach despite a written or email request by the User to cease the breach under the pain of termination of the Account agreement. A User dissatisfied with the aforementioned decision shall have the right to lodge a complaint in accordance with the principles set out in paragraph 11 of the Regulations.

§3 Conclusion of the sales agreement and its execution

Orders can be placed in the Store 24 hours a day/7 days a week. The presentation of the Goods including their price in the Store does not constitute an offer to purchase them within the meaning of the Civil Code, but only an invitation to conclude a Sales Agreement. The conclusion of the sales agreement between the Buyer and the Seller takes place after the Seller has accepted the Order placed by the Buyer.
It is not necessary to set up an Account in the Store in order to place an Order, but the use of the Account facilitates the process of using the Store and obtaining information on the status of Orders.
In order to place an Order, the Buyer should perform at least the following steps, some of which may be repeated several times:
1. adding the product to the Basket;
2. choice of delivery method;
3. choice of payment method;
4. choice of place of handover of the goods;
5. the Buyer's personal data when the Buyer does not use the Account.
6. placing an Order in the Store by clicking the “Buy and pay” button.
The agreement with the Buyer is concluded upon acceptance of the Order by the Seller, of which the Seller informs the Buyer by e-mail immediately after placing the Order, i.e. within 7 days of placing the Order. Failure by the Seller to accept the Order within 7 days means the rejection of the Order.
Dispatch of the ordered Goods shall take place within the time limit specified on the Product Card and, for Orders consisting of multiple products, within the longest time limit specified in the Product Cards. The time limit begins to run when the Seller accepts the Buyer's Order.
The Goods purchased are dispatched by the delivery method chosen by the Buyer to the Place of handover of the Goods indicated by the Buyer in the order. The Proof of purchase in the form of an invoice or a receipt is sent to the e-mail address indicated by the Buyer.
In order to provide Buyers with the widest possible assortment as well as equal access to it, no wholesale is carried out in the Store. Wholesale Orders shall mean, in particular, Orders comprising a large quantity of identical Products. Wholesale orders may be rejected by the Seller.

§4 Payment and delivery

Purchases made in the Store may be delivered as indicated under the tab www.r-gol.com/en/info/r-gol-delivery-and-payment
Information on shipping costs and accepted methods of payment can be found at www.r-gol.com/en/info/r-gol-delivery-and-payment
Purchases made in the Store must be paid for no later than 4 days after the Order is placed, or on delivery if payment on delivery is selected.
Detailed information on delivery methods and acceptable payment methods can be found behind on the Store website.
The Seller does not reimburse the Buyer for the cost of returning the goods to the Seller.

§5 Right of withdrawal

The Consumer may withdraw from the agreement within 30 days. The detailed withdrawal procedure can be found at the link www.r-gol.com/en/info/exchanges-returns-r-gol
Pursuant to Article 32(3) of the Act, if the Seller has failed to offer that it would collect the goods from the consumer itself, the Seller may withhold the reimbursement of the payment received from the Consumer until it has received the goods returned or the Consumer has provided a proof of their return, whichever event occurs first.
The time limit for withdrawal from a distance agreement referred to in § 5 (1) above is calculated from the moment the last item subject of the Order is handed over to the Buyer. To meet the withdrawal deadline it is sufficient to send the declaration of withdrawal before the expiry of the 30-day period by e-mail to the address: [email protected], or by mail to the registered address of the Seller.
A declaration of withdrawal may be submitted by the Consumer on a form, a template of which is attached as Annex No. 2 to the Act, on the form available at the address: www.r-gol.com/en/info/exchanges-returns-r-gol or in another form compliant with the Act.
The Seller shall promptly confirm the receipt of the declaration of withdrawal to the Consumer by e-mail (to the address specified upon conclusion of the agreement and other, if specified in the declaration submitted).
In the event of withdrawal, the agreement shall be deemed not concluded.
The Consumer must return the goods to the trader or hand them over to a person authorised by the trader to receive them as soon as possible, but no later than 14 days from the day of withdrawal, unless the trader has offered to collect the goods itself. In order to meet the deadline, it is sufficient to send the goods back before the deadline.
The Consumer shall be liable for any decrease in the value of the goods resulting from the use of the goods beyond what is necessary to ascertain its nature, characteristics and functioning.
The Seller shall reimburse all payments made by the Consumer, including the costs of delivery of the item, to the Consumer immediately, but no later than within 14 days of receipt of the Consumer's declaration of withdrawal from the agreement. If the Consumer has chosen a delivery method other than the cheapest ordinary delivery method offered by the Seller, the Seller shall not be obliged to reimburse the Consumer for any additional costs incurred by the Consumer.
The Seller shall refund the payment using the same means of payment used by the Consumer, unless the Consumer has expressly agreed to another means of payment that does not involve any costs for the Consumer.
Pursuant to Article 38 of the Act, the Consumer has no right of withdrawal, among others in the following situations:
1. when the object of the service contains non-prefabricated goods produced according to the consumer's specifications or customised by the methods offered in the Store;
2. where the object of the service contains goods supplied in sealed packaging which cannot be returned after opening for health or hygiene reasons if the packaging has been opened after delivery;
3. where the object of the service contains goods which are, by their nature, inseparable from other items after delivery;
4. where the object of the service contains sound or visual recordings or computer programs supplied in sealed packaging if the packaging has been opened after delivery.

www.r-gol.com/en/info/exchanges-returns-r-gol

§6 Non-conformity of the Goods with the agreement and the warranty

In the event of non-conformity of the Goods with the agreement, the Consumer shall have the rights defined in the law.
The goods are in conformity with the agreement if, in particular, their conformity with the agreement refers to:

description, type, quantity, quality, completeness;
suitability for the specific purpose for which it is needed by the Consumer, which the Consumer has notified to the Seller at the latest upon conclusion of the agreement and which the Seller has accepted.

Moreover, in order to be recognised as goods in conformity with the agreement, the goods have to:

be fit for the purposes for which goods of that kind are normally used, having regard to the applicable laws, technical standards or good practice;
appear in such quantity and have such characteristics, including durability and safety, as are typical of goods of that type and which the consumer may reasonably expect, taking into account the nature of the goods and the public assurances made by the Seller, its legal predecessors or persons acting on their behalf, in particular in advertising or on labelling, unless the Seller demonstrates that:

be supplied with packaging, accessories and instructions which the Consumer may reasonably expect to be provided;
be of the same quality as the sample or model which the Seller made available to the Consumer before the conclusion of the agreement and correspond to the description of such a sample or model.

The Seller shall not be liable for the lack of conformity of the Goods with the agreement to the extent referred to in paragraphs 2 and 3 above, if the Consumer, at the latest at the time of conclusion of the agreement, has been expressly informed that a specific feature of the Goods deviates from the requirements for conformity with the agreement and has expressly and separately accepted the lack of a specific feature of the Goods.
The Seller shall be liable for any lack of conformity of the Goods with the agreement existing at the time of delivery and disclosed within two years from that time, unless the Goods' shelf life, as determined by the Seller, its legal predecessors or persons acting on their behalf, is longer. Any lack of conformity of the Goods with the agreement which becomes apparent before the expiry of two years from the time of delivery of the Goods shall be presumed to have existed at the time of delivery, unless the contrary is proved or the presumption cannot be reconciled with the nature of the Goods or the nature of the lack of conformity of the Goods with the agreement. The Seller may not rely on the expiry of the time limit for establishing that the goods are not in conformity with the agreement if the Seller has fraudulently concealed the lack of conformity.
If the Goods are not in conformity with the agreement, the Consumer may request their repair or replacement.
The Seller may perform a replacement when the Consumer requests a repair, or the Seller may perform a repair when the Consumer requests a replacement, if bringing the Goods into conformity with the agreement in the manner chosen by the Consumer is impossible or would require excessive costs for the Seller. If the repair and replacement are impossible or would require excessive costs for the Seller, the Seller may refuse to bring the Goods into conformity with the agreement. When assessing the excessive amount of the costs for the Seller, all circumstances of the case shall be taken into account, in particular the significance of the non-conformity of the Goods with the agreement, the value of the conforming Goods and the excessive inconvenience for the Consumer caused by the change in the manner of bringing the Goods into conformity with the agreement.
The Seller shall carry out the repair or replacement within reasonable time from the moment the Seller is informed by the Consumer of the lack of conformity with the agreement and without undue inconvenience for the Consumer, taking into account the specific nature of the goods and the purpose for which the Consumer has purchased the goods. The costs of repair or replacement, including in particular postage, freight, labour and materials, shall be borne by the Seller.
The Consumer shall make the Goods subject to repair or replacement available to the Seller. The Seller shall collect the Goods from the Consumer at its expense.
The Consumer is not obliged to pay for the standard use of the Goods which are subsequently replaced.
If the Goods are not in conformity with the agreement, the Consumer may make a declaration to reduce the price or withdraw from the agreement when:
1. the Seller has refused to bring the Goods into conformity with the agreement under the terms described in subparagraph 7 above;
2. the Seller has failed to bring the Goods into conformity with the agreement in accordance with the principles described in subparagraphs 8-9 above;
3. the non-conformity of the Goods with the agreement continues even though the Seller has tried to bring the Goods into conformity with the agreement;
4. the non-conformity of the Goods with the agreement is significant enough to justify a reduction in the price or withdrawal from the agreement without prior recourse to the remedies indicated in subparagraph 6 above;
5. it is clear from the Seller's declaration or the circumstances that it will not bring the Goods into conformity with the agreement within a reasonable time or without undue inconvenience for the Consumer.
The reduced price must be in such a proportion to the price arising from the agreement as the value of the non-conforming Goods remains to the value of the conforming Goods.
The Seller shall reimburse the Consumer for the amounts due as a result of the exercise of the right to reduce the price immediately, but no later than within 14 days of receipt of the Consumer's declaration of price reduction.
The Consumer may not withdraw from the agreement if the lack of conformity of the Goods with the agreement is immaterial. The lack of conformity of the Goods with the agreement shall be presumed to be material.
If the lack of conformity with the agreement refers only to some of the Goods supplied under the agreement, the Consumer may withdraw from the agreement only in respect of those Goods and also in respect of other Goods purchased by the Consumer together with the non-conforming Goods, if the Consumer cannot reasonably be expected to agree to keep only the conforming Goods.
In the event of withdrawal from the agreement, the Consumer shall immediately return the Goods to the Seller at the Seller's expense. The Service Provider shall refund the price to the Consumer immediately, but no later than within 14 days of receipt of the Goods or proof of their return.
The Seller shall refund the price using the same means of payment used by the Consumer, unless the Consumer has expressly agreed to another means of payment that does not involve any costs for it.
The Consumer may withhold payment of the price until the Service Provider has fulfilled its obligations under subparagraphs 6 to 18 above.
Additional information on the complaints procedure can be found at: www.r-gol.com/en/info/complaints-r-gol
For Buyers who are not consumers, the Seller excludes the application of the warranty (goods are sold without a warranty).

§7 Opportunity to express an opinion

The Buyer has the option of voluntary issuance of the opinion on products purchased from the Store.
As part of the opinion, the Buyer can rate, post a photo or write a review of the product purchased.
The opportunity to express an opinion is provided through an invitation to express the opinion which the Seller sends to the Buyer by e-mail.
The process of collecting opinions in the forms is handled entirely by the company TrustMate SA, with its registered office at: 3, Bartoszowicka street, 51-641 Wrocław. TrustMate SA sends an email to the Buyer with a link to an online form allowing to issue an opinion in the form of product rating, awarding maximum 5 stars, posting a photo, writing a review.
The request for opinion in the form of an email can only be renewed for orders on which the Buyer has not yet expressed an opinion.
The opinions submitted by the Buyer are published by the Seller in the Store and on the TrustMate.io business card.
Issuance of an opinion may not be used by the Buyer for unlawful actions, in particular for actions constituting unfair competition against the Seller or actions infringing personal rights, intellectual property rights or other rights of the Seller or third parties.
Where the Buyer includes a photograph of a product as part of its opinion, it should not show an image of persons or any other specific features enabling the identification of persons.
Opinions should only relate to products purchased from the Store.
Opinions posted in the Store are not verified by the Seller in terms of their origin from Buyers who have used or purchased the product.
The Seller reserves the right to remove opinions whose content:

will not constitute an opinion on the product;
will contain vulgarities, violate the rules of social coexistence;
will insult or offend the Seller or any other person;
will infringe any legal regulations (e.g. publication of pornographic content);
will contain links;
will constitute carrying out of unauthorised advertising activities (in particular through the placement of advertisements, sales and promotion of products, services, projects, collections);
promotes any fascist or other totalitarian state system;
incites or advocates violence against any living creature, including animals;
incites or advocates hatred based on differences of gender, sex, nationality, ethnicity, race, religion or lack of religious beliefs;
insults a group of people or individuals because of their gender, sexual, national, ethnic, racial or religious affiliation or due to their lack of religious beliefs;
is chauvinistic and misogynistic in nature and bears the hallmarks of gender discrimination;
offends religious feelings;
contains characters which render it illegible, but this does not apply to special characters specific to the language in which the opinion is issued;
may cause discomfort to visitors of the Store.

No personal data should not be included in the content of the opinion as well as in the product image.
Opinions published in the Store with the author's (Buyer's) signature may contain personal data depending on the extent of the data the Buyer places in the field below the star rating. It is recommended that the Buyer uses only his/her first name(s) when signing the opinion.
By placing an opinion, the Buyer agrees that it may be used free of charge by the Seller or other entities cooperating with the Seller on the basis of separate agreements, as well as modified to the extent indicated above.

§8 Reporting unlawful content

A User who considers content published on the Website to be illegal or in breach of the Regulations may send a notification to the Seller regarding this content by email to: [email protected]
If the notification contains the User's electronic contact details, the Seller shall send the User a confirmation of receipt of the notification without undue delay.
The Seller shall process the notification and make a decision on the content to which the notification relates in a timely (up to 14 days), non-arbitrary, objective manner and with due diligence.
The Seller shall not carry out any prior or automated identification or verification of illegal content.
The Seller shall notify the User of its decision without undue delay.
The Seller's decision may consist of:

limiting the visibility of certain information, including deleting it, preventing access to it, depositioning;
suspension of the Account or termination of the agreement for the provision of electronic services in the scope of the Account.

The User may appeal against the Seller's decision within 14 days of receiving the reasons for its removal.
The appeal should contain a comprehensive statement of reasons.
The Seller shall consider the appeals within 14 days.
Point of contact designated for contact with public authorities (national and EU), for the application of Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on the digital single market for services and amending Directive 2000/31/EC (Digital Services Act) (“DSA”), pursuant to Article 11(1) of the DSA: [email protected]
In the case of frequently submitted obviously unfounded reports or complaints, the Seller shall have the right, after having warned the notifying party ineffectively, to suspend the processing of its reports or complaints for a period of up to 12 months.

§9 Out-of-court dispute resolution

Any disputable issues, if the Consumer so wishes, may be resolved out of court:

The Consumer may refer to the permanent amicable consumer court referred to in Article 37 of the Act of 15 December 2000 on Trade Inspection (consolidated text, Journal of Laws of 2020, item 1706 as amended), with a request to settle a dispute arising from the agreement concluded with the Seller.
The Consumer is entitled to turn to the regional inspector of the Trade Inspection, pursuant to Article 36 of the Act of 15 December 2000 on the Trade Inspection (consolidated text, Journal of Laws of 2020, item 1706 as amended), with a request to initiate mediation proceedings for the amicable settlement of a dispute between the Consumer and the Seller.
by arbitration, i.e. the permanent court of arbitration to be determined by agreement between the Consumer and the Seller. The Consumer may use the arbitration court, selected with the Seller, e.g. via the EU online ODR platform available at: ec.europa.eu/consumers/odr

As a last resort, the case shall be resolved by a common court of law with jurisdiction compliant with the generally applicable law.

§10 Privacy policy and personal data security

The controller of the personal data of visitors to the Online Store is the Seller (R-GOL Sp. z o.o.). The Seller processes personal data under the provisions of the GDPR.

The provision of personal data by the Buyer is voluntary, but necessary in order to make purchases or use other services offered by the Seller.

R-GOL processes the Buyer's data on the basis of, among others: Article 6(1)(b) GDPR (for the performance of the agreement), Article 6(1)(c) GDPR (for the fulfilment of legal obligations resulting in particular from tax and accounting regulations); Article 6(1)(a) GDPR (consent, e.g. for the purpose of sending commercial information by electronic means including through push messages); and Article 6(1)(f) GDPR (legitimate interest, e.g. performance of a agreement with an entity for which the data subject is acting, contact with the Buyer, satisfaction surveys including customer surveys as well as the establishment, investigation and defence against claims)

The Buyer has the right to access and rectify his/her data. In addition, the Buyer has the right to request erasure, the right to restrict processing, the right to data portability, the right to withdraw his/her consent and the right to object. The Buyer may exercise his/her rights by contacting the Seller directly.

If the Buyer's data is processed in a manner incompatible with the GDPR - the Buyer has the right to lodge a complaint with the supervisory authority, i.e. the President of the Office for Personal Data Protection (ul. Stawki 2, 00-193 Warszawa, uodo.gov.pl)

Detailed rules and provisions on the protection of personal data, as well as information on the cookies used by the Store, can be found in the Privacy Policy, which forms an integral part of the Regulations with regard to the processing of personal data.

§11 Complaints

In the event that the User decides that the services provided by the Seller under these Regulations are inconsistent with the provisions of these Regulations or not compliant with the provisions of the law, the User has the right to lodge a complaint according to the rules specified below.

The complaint can be submitted electronically to email address [email protected] or in writing. The complaint should include at least the user's identification data, a description of the objections raised and an indication of the proposed manner of resolving the complaint.

The Seller shall examine the complaints within 14 days of their receipt . If the complaint does not contain the information necessary to process the complaint, the Seller will ask the complainant to supplement the complaint to the extent necessary.

The Seller shall respond to the complaint sent in the form in which the complaint was received by the Seller, unless the user has explicitly indicated a different form of the expected response.

A user dissatisfied with the way in which his/her complaint was resolved has the right to appeal against the decision taken by the Seller.

§12 Final Provisions

None of the provisions of the Regulations is intended to infringe the Buyer's rights nor can it be interpreted in this way, since in the event of non-compliance of any part of the Regulations with the applicable law, the Seller declares unconditional compliance with and application of that common law in place of the challenged provision of the Regulations.

The Seller reserves the right to amend the Regulations:

in order to adapt the Regulations to the applicable legislation;
in order to prevent abuse;
for security reasons;
in the event of introduction of new technological solutions in the operation of the Store;
in order to improve the quality of the Store operation;
in order to improve the privacy protection of Buyers;
in the event of imposing certain obligations by the state authorities that directly affect the content of the Rules.

Registered Buyers will be notified by email of any amendments to the Regulations and their scope. The notification will be sent at least 7 days before the new Regulations enter into force.

[email protected]

The current version of the Regulations is always available under the Regulations tab www.r-gol.com/en/info/r-gol-store-regulations
With regard to any matters that are not settled in the Regulations, the provisions of Polish law shall apply, in particular the Civil Code, the provisions of the Act on Consumer Rights of 30 May 2014, the provisions of the Act of 18 July 2002 on the Provision of Electronic Services, the provisions of the Act of 10 May 2018 on the Protection of Personal Data, the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons in relation to the processing of personal data and on the free movement of such data and the repeal of Directive 95/46/EC (General Data Protection Regulation), the Act of 18 July 2002 on the Provision of Electronic Services and other relevant provisions of generally applicable law. The choice of Polish law under these Regulations shall not deprive a person who is a Consumer of the protection afforded to him/her under the law which cannot be excluded by way of agreement and which, in accordance with the applicable regulations, would have been applicable in the absence of the application of the choice of the Polish law clause.

Regulations in force as of 08.11.2024

Terms and conditions available in printable version - Download

REGULATIONS

§1 Definitions

§2 General terms and conditions

§3 Conclusion of the sales agreement and its execution

§4 Payment and delivery

§5 Right of withdrawal

§6 Non-conformity of the Goods with the agreement and the warranty

§7 Opportunity to express an opinion

§8 Reporting unlawful content

§9 Out-of-court dispute resolution

§10 Privacy policy and personal data security

§11 Complaints

§12 Final Provisions

+48 22 230 2470

[email protected]