The conclusion of a contract between the Buyer and the Seller may take place in two ways. Before placing an order, the Buyer has the right to negotiate any provisions of the contract with the Seller, including those amending the provisions of the following regulations. These negotiations should be conducted in writing and sent to the Seller's address (R-GOL Sp. z o. o. (formerly R-GOL Marcin Radziwon Sp. Komandytowa), Górka 3D, 14-100 Ostróda, Poland).
If the Buyer resigns from the possibility of concluding a contract through individual negotiations, the following Regulations and applicable legal provisions shall apply.
The Regulations constitute a standard contract, the content of which cannot, regardless of any actions of the Seller, violate the rights of the Buyer.
§1 Definitions
Delivery price list –a list of available types of delivery and their costs, available at www.r-gol.com/en/pages/r-gol-delivery-and-payment
Proof of purchase –invoice, receipt, issued in accordance with the Act of March 11, 2004 on tax on goods and services (consolidated text: Journal of Laws of 2022, item 931, as amended). and other applicable laws.
Product card – a single subpage of the Store containing information about a given product. 3. Customer – a legal person or an organizational unit without legal personality but with legal capacity, making a purchase from the Seller directly related to its business or professional activity.
Customer – a legal person or an organizational unit without legal personality but with legal capacity, making a purchase from the Seller directly related to its business or professional activity.
Civil Code – Act of April 23, 1964, Civil Code (consolidated text: Journal of Laws of 2022, item 1360, as amended).
Consumer – a natural person who makes a purchase from the Seller that is not directly related to his or her business or professional activity. The provisions of these Regulations relating to the Consumer also apply to an adult natural person with full legal capacity concluding a contract directly related to his/her business activity, when the content of this contract shows that it does not have a professional character for him, resulting in particular from the subject matter. her business activity, made available on the basis of the provisions on the Central Registration and Information on Economic Activity.
Basket – a list of products prepared from the products offered in the store based on the Buyer's choices.
Buyer – the purchaser of goods delivered by the Seller - both the Consumer and the Customer.
Place of delivery of the item – delivery address or collection point indicated in the order by the Buyer.
Moment of delivery of the item – the moment when the Buyer or a third party designated by him to collect the item takes possession of the item.
Act – Act of May 30, 2014 on consumer rights (consolidated text: Journal of Laws of 2020, item 287, as amended).
Collection point – Place of delivery of items other than the postal address, listed in the list provided by the Seller in the store.
GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Regulation on data protection, (Journal of Laws EU L. of 2016, No. 119, page 1, as amended).
Regulations – these Regulations of the online store www.r-gol.com/en/info/regulations-r-gol
Store – the website administered by the Seller, available at www.r-gol.com where the Seller publishes an invitation to conclude a sales contract, through which the Buyer can place an Order.
- Seller:
R-GOL Sp. z o. o. (formerly R-GOL Marcin Radziwon Sp. Komandytowa)
Górka 3D
14-100 Ostróda
NIP: 741-213-29-44, REGON: 365129350, registered by the District Court in Olsztyn, 8th Commercial Division of the National Court Register under the number: KRS: 0001034546
BANK ACCOUNT: 77 1600 1462 1833 6038 5000 0005
[email protected]
+48 22 230 2470 Delivery time – the number of hours or business days specified in the Cart from the moment of placing the order to sending the product in the manner chosen by the Buyer.
Contract – a contract concluded outside the business premises or remotely within the meaning of the Act in the case of Consumers and a sales contract within the meaning of Art. 535 of the Civil Code in the case of Buyers.
Defect – both a physical defect and a legal defect within the meaning of the provisions of the Civil Code.
Order – the Buyer's declaration of will submitted in the Store using means of distance communication (internet), clearly specifying: the type and quantity of products; type of delivery; payment method; Place of delivery of the item, data of the Buyer and directly leading to the conclusion of a contract between the Buyer and the Seller.
The contract is concluded in the language and in accordance with the law of the country to which the goods are delivered.
The Seller undertakes to provide services and deliver items free from Defects.
All prices given by the Seller are expressed in the currency of the country to which the delivery is made and are gross prices (they include the Polish VAT rate appropriate for the given country of delivery). Product prices do not include delivery costs, which are specified in the Delivery Price List. The prices also do not include customs duties charged in the case of delivery to countries outside the European Union and VAT from such a country, which are charged according to the applicable regulations in force in a given destination country. No automated decision-making is used when determining the price.
All deadlines are counted in accordance with the provisions of the Civil Code, i.e. a period marked in days ends on the last day, and if the beginning of a period marked in days is a certain event, the day on which the event occurred is not taken into account when calculating the deadline.
Confirmation, disclosure, recording and securing of all material provisions of the contract in order to obtain access to this information in the future takes place in the form of:
- confirmation of the conclusion of the contract by sending to the e-mail address provided by the Buyer: information about the Order, as provided for in § 1 point 20. If the Buyer is a Consumer, the Seller sends to the above-mentioned address: e-mail address as well as a link to information about the right to withdraw from the contract, as provided for in Art. 13 of the Act, a link to the current version of the Regulations and a link to the template of the Goods Return Form;
- attaching a printed Proof of Purchase to the completed Order, sent to the indicated place of delivery.
The Seller does not charge any fees for communication with him using means of distance communication, and the Buyer will bear its costs in the amount resulting from the contract concluded with a third party providing him with a specific service enabling distance communication.
The Seller ensures that the Buyer using the Store operates correctly in the following browsers: Microsoft Edge, FireFox version 3 or newer, Opera version 9 or newer, Chrome version 10 or newer, Safari with the latest versions of JAVA and FLASH installed, on screens with horizontal resolution above 1024 px. The use of third-party software that affects the functioning and functionality of web browsers may affect the correct display of the Store, therefore, in order to obtain full functionality of the Store, they should all be disabled.
The Buyer may use the option of remembering his data by the Store in order to facilitate the process of placing another Order. For this purpose, the Buyer should provide the login and password necessary to gain access to his account. The login and password are a sequence of characters set by the Buyer, who is obliged to keep them secret and protect them against unauthorized access by third parties. The Buyer has the opportunity to view, correct, update data and delete the account in the Store at any time.
The Buyer is obliged to:
- not providing or transmitting content prohibited by law, e.g. content promoting violence, defamatory or violating personal rights and other rights of third parties,
- use the Store in a way that does not interfere with its operation, in particular through the use of malicious software or devices causing such an effect,
- not to take actions such as: sending or posting unsolicited commercial information in the Store (spam),
- use the Store in a way that is not inconvenient for other Buyers and the Seller,
- use all content posted in the Store only for your own personal use,
- use the Store in a manner consistent with the provisions of the law in force in the territory of the Republic of Poland, the provisions of the Regulations, as well as with the general principles of netiquette.
Orders in the Store can be placed 24 hours a day.
To place an Order, it is not necessary to create a free account in the Store, but using it facilitates the process of using the Store and obtaining information about the status of orders.
In order to place an Order, the Buyer should perform at least the following actions, some of which may be repeated many times:
- adding a product to the cart;
- choosing the type of delivery method;
- selecting the type of payment method;
- choosing the Place of delivery of the item;
- placing an order in the Store by using the
The conclusion of the contract with the Consumer takes place when the Order is placed.
The Consumer's Order paid on delivery is processed immediately, and the Order paid by bank transfer or via the electronic payment system is processed after the Consumer's payment has been credited to the Seller's account, which should take place within 5 days of placing the Order, unless the Consumer was unable to fulfill the obligation. not his fault and informed the Seller about it.
The conclusion of the contract with the Customer takes place upon acceptance of the order by the Seller, of which he informs the Customer immediately after placing the order.
The fulfillment of the Customer's order may depend on payment of all or part of the order value or obtaining a trade credit limit of at least the value of the order or the Seller's consent to send the order on delivery (paid on delivery).
The subject of the contract is shipped within the time specified on the Product Card, and for orders composed of multiple products, within the longest deadline specified on the Product Card. The period begins when the order is completed.
The purchased Goods are sent by the type of delivery selected by the Buyer to the Place of delivery indicated by the Buyer in the order. Proof of Purchase is sent to the e-mail address provided by the Buyer.
Purchases made in the Store can be delivered in the manner indicated in the tab www.r-gol.com/en/pages/r-gol-delivery-and-payment
Information about shipping costs and accepted payment methods is included in the tab www.r-gol.com/en/pages/r-gol-delivery-and-payment
Purchases made in the Store must be paid for no later than 4 days after placing the Order, or before its collection (if you choose to pay on delivery).
Detailed information on delivery methods and acceptable payment methods can be found on the Store's website.
Consumer, pursuant to Art. 27 et seq. Under the Act, you have the right to withdraw from a distance contract without giving a reason and without incurring costs, except for the costs specified in Art. 33, art. 34 section 2 of the Act. Pursuant to Art. 34 section 2 of the Act, the consumer bears only the direct costs of returning the goods.
Pursuant to Art. 32 section 3 of the Act, if the Seller has not offered to collect the goods from the consumer himself, he may withhold the refund of payments received from the Consumer until he receives the goods back or the consumer provides proof of sending them back, depending on which event occurs first.
The deadline for withdrawing from a distance contract referred to in §5 section 1 above, is 30 days and is counted from the moment of delivery of the last item that is the subject of the Order. In order to meet the deadline for withdrawal from the contract, it is sufficient to send a declaration of withdrawal from the contract before the expiry of the 30-day period via e-mail to the following address: [email protected], or by registered post. If the Consumer has not been informed by the Seller about the right to withdraw from the contract, this right expires after 12 months from the moment of delivery of the last item that is the subject of the Order.
The Consumer may submit a declaration of withdrawal from the contract on the form, the template of which is attached as Annex No. 2 to the Act, on the form available at files.r-gol.com/documents/en/statement_of_withdrawal_R-GOL_EN.pdf or in another form consistent with Act.
The Seller will immediately confirm to the Consumer the receipt of the declaration of withdrawal from the contract by e-mail (provided when concluding the contract and another if it was provided in the submitted declaration).
In the event of withdrawal from the contract, the contract is considered not concluded.
The consumer is obliged to return the goods to the entrepreneur or hand them over to a person authorized by the entrepreneur to collect them immediately, but no later than 14 days from the date on which he withdrew from the contract, unless the entrepreneur offered to collect the goods himself. To meet the deadline, it is enough to return the goods before its expiry.
The consumer returns the items that are the subject of the contract from which he withdrew at his own expense and risk.
The consumer is responsible for reducing the value of the item resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item.
The Seller will immediately, no later than within 14 days from the date of receipt of the declaration of withdrawal from the contract submitted by the Consumer, refund all payments made by the Consumer, including the costs of delivering the goods. If the Consumer has chosen a delivery method other than the cheapest standard delivery method offered by the Seller, the Seller is not obliged to refund the additional costs incurred by the Consumer.
The Seller refunds the payment using the same payment method used by the Consumer, unless the Consumer has expressly agreed to a different payment method that does not involve any costs for him.
The Seller may withhold the refund of the payment received from the Consumer until he receives the item back or until the Consumer provides proof of sending it back, depending on which event occurs first.
Pursuant to Article 38 of the Act, the consumer is not entitled to withdraw from the contract:
- when the subject of the service is non-prefabricated goods, manufactured according to the consumer's specifications or personalized using methods offered in the Store;
- in which the subject of the service is goods delivered in a sealed packaging, which cannot be returned after opening the packaging due to health protection or hygiene reasons, if the packaging was opened after delivery;
- in which the subject of the service are items which, after delivery, due to their nature, are inseparably connected with other items;
- in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery.
The return reporting form and additional information on how to submit it are available at files.r-gol.com/documents/en/statement_of_withdrawal_R-GOL_EN.pdf
In the scope of the Consumer's rights in the event of non-compliance of the goods with the contract, the provisions of the Act shall apply, in particular the provisions of Chapter 5a.
In relation to purchases made by Consumers, it is presumed that the lack of conformity of the goods with the contract (in particular its Defect), which became apparent within two years from the moment of delivery of the goods, existed at the time of its delivery.
If the goods are inconsistent with the contract, the Consumer may request that they be repaired or replaced.
The Seller may make an exchange when the consumer requests repair, or the Seller may make a repair when the consumer requests replacement, if bringing the goods into compliance with the contract in the manner chosen by the Consumer is impossible or would require excessive costs for the Seller. If repair and replacement are impossible or would require excessive costs for the entrepreneur, he may refuse to bring the goods into compliance with the contract.
The Seller shall carry out the repair or replacement within a reasonable time from the moment when the Seller was informed by the Consumer about the lack of compliance with the contract, and without excessive inconvenience to the Consumer, the replacement, including in particular the costs of postage, transport, labor and materials, shall be borne by entrepreneur.
The Consumer provides the Seller with goods that are subject to repair or replacement. The Entrepreneur collects the goods from the Consumer at his own expense.
The consumer is not obliged to pay for the normal use of goods that have subsequently been replaced.
If the goods are inconsistent with the contract, the Consumer may submit a declaration of price reduction or withdrawal from the contract when:
- The Seller refused to bring the goods into compliance with the contract in accordance with Art. 43d section 2 of the Act;
- The seller did not bring the goods into compliance with the contract in accordance with Art. 43d section 4–6 of the Act;
- the lack of conformity of the goods with the contract continues, even though the Seller has tried to bring the goods into compliance with the contract;
- the lack of conformity of the goods with the contract is so significant that it justifies a price reduction or withdrawal from the contract without first using the protection measures specified in Art. 43d;
- z it is clear from the Seller's statement or circumstances that he will not bring the goods into conformity with the contract within a reasonable time or without undue inconvenience to the Consumer.
The reduced price must be in such proportion to the price resulting from the contract that the value of the goods that do not conform to the contract is to the value of the goods that comply with the contract.
The Seller returns to the Consumer the amounts due as a result of exercising the right to reduce the price immediately, no later than within 14 days from the date of receipt of the consumer's declaration of the price reduction.
The consumer may not withdraw from the contract if the lack of conformity of the goods with the contract is immaterial. It is presumed that the lack of conformity of the goods with the contract is significant.
If the lack of conformity with the contract concerns only some goods delivered under the contract, the Consumer may withdraw from the contract only in relation to these goods, as well as in relation to other goods purchased by the consumer together with the non-conforming goods, if it is not reasonable to expect
that the Consumer agrees to keep only goods consistent with the contract.
In the event of withdrawal from the contract, the Consumer shall immediately return the goods to the Seller at his expense. The Seller returns the price to the Consumer immediately, no later than within 14 days from the date of receipt of the goods or proof of its return.
The entrepreneur refunds the price using the same method of payment as used by the consumer, unless the consumer has expressly agreed to a different method of return that does not involve any costs for him.
The entrepreneur refunds the price using the same method of payment as used by the consumer, unless the consumer has expressly agreed to a different method of return that does not involve any costs for him. files.r-gol.com/documents/en/R-GOL_complaint_ENGL.pdf
Disputes, if the Consumer expresses such will, may be resolved out of court:
- The consumer may apply to the permanent consumer arbitration court referred to in Art. 37 of the Act of December 15, 2000 on the Trade Inspection (consolidated text: Journal of Laws of 2020, item 1706, as amended), with a request to resolve a dispute arising from the Agreement concluded with the Seller.
- The consumer is entitled to contact the voivodeship inspector of the Trade Inspection, in accordance with Art. 36 of the Act of December 15, 2000 on the Trade Inspection (consolidated text: Journal of Laws of 2020, item 1706, as amended), with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Consumer and the Seller.
- by arbitration, i.e. a permanent arbitration court, which will be selected by the arrangements of the Consumer and the Seller. The consumer may use the arbitration court selected with the Seller, e.g. via the EU ODR online platform located at ec.europa.eu/consumers/odr/
Ultimately, the matter is resolved by a common court having jurisdiction in accordance with generally applicable provisions.
The administrator of personal data of persons visiting the Online Store is the Seller (R-GOL Sp. z o. o.). The Seller processes personal data on the basis of the provisions of the GDPR.
Providing personal data by the Customer is voluntary, but necessary in order to make purchases or use other services offered by the Seller.
R-GOL processes the Customer's data, among others: based on Article. 6 section 1 letter b GDPR (for the purpose of implementing the contract), Art. 6 section 1 letter c GDPR (in order to fulfill legal obligations arising in particular from tax and accounting regulations); art. 6 section 1 letter a GDPR (consent, e.g. for sending commercial information electronically) and Art. 6 section 1 letter f GDPR (legitimate interest, e.g. performance of a contract with the entity for which the data subject works, contact with the customer, customer satisfaction survey or determination, investigation and defense against claims)
The customer has the right to access and rectify his data. Additionally, the Customer has the right to request deletion of data, the right to limit their processing, the right to transfer data, the right to withdraw consent and the right to raise an objection. The Customer may exercise his rights by contacting the Seller directly.
If the Customer's data will be processed in a manner inconsistent with the GDPR - the Customer has the right to submit a complaint to the supervisory authority, i.e. to the President of the Personal Data Protection Office (ul. Stawki 2, 00-193 Warszawa, uodo.gov.pl/en/)
By providing personal data, the Customer declares that the personal data provided by him are his data and that they are true.
Detailed rules and provisions regarding the protection of personal data, as well as information about the cookies used by the Store, can be found in the Privacy Policy, which constitutes an integral part of the Regulations regarding the processing of personal data.
None of the provisions of the Regulations are intended to violate the rights of the Buyer. It cannot also be interpreted in this way, because in the event of non-compliance of any part of the Regulations with applicable law, the Seller declares absolute compliance with and application of this generally applicable law in place of the challenged provision of the Regulations.
Registered Buyers will be notified about changes to the regulations and their scope electronically. The notification will be sent at least 7 days before the new Regulations enter into force. Changes will be introduced: to adapt the Regulations to the applicable legal status, to prevent abuse, for security reasons, in the event of the introduction of new technological solutions in the operation of the Store, to improve the protection of Customers' privacy, and to introduce editorial changes.
The current version of the Regulations is always available to the Buyer in the regulations tab (www.r-gol.com/en/info/regulations-r-gol). During the execution of the Order and throughout the period of after-sales care, the Buyer shall apply the regulations accepted by him when placing the Order. Except for the situation when the Consumer considers them less favorable than the current one and informs the Seller about the selection of the current Regulations as binding.
In matters not regulated by these Regulations, the relevant legal provisions in force shall apply.
Version 13.4 (Ostróda, 09.01.2024r.)