Returns

You have 30 days to withdraw from a distance contract. Withdraw deadline is counted from date of recept the last thing by consumer, which is a subject of a contract. To comply with the withdrowal period you have to send a statement before it's expiry. Signed declaration can be send by post or ellectronically on mail adress [email protected]. Declaration can be send on specially prepared form, but it's not mandatory. Employee shall immediately confirm consumer by e-mail (according to the conclusion of the contract and another if it was specified in declaration) that he received the declaration about withraw from contract. Then, the consumer is obliged to return things which are the subject of the order immediately, however not later than 14 days from the day, in which he withdrew from an agreement. Don’t miss the deadline, send back the things before it’s expiry. In accordance with applicable law, we will make a refund no later than 14 days from the date of receipt of the consumer's statement of withdrawal from the contract. However, we may withhold the refund until we receive the goods back or until the consumer provides proof of sending them back, depending on which event occurs first.


Returns of goods purchased in the R-GOL.com online store

To return an item purchased in the R-GOL.com online store, fill out the electronic form and then send the products back to us.

Electronic form

If you have any problems completing the electronic returns form, please download the form below and then send the parcel back to us. You must bear the costs of return shipping yourself.

Download the return form


Attention!
Attention! Consumer is responsible for reduction of the value of things which is the subject of the contract, being a result of using in the way going outside of necessary to ascertain the character, characteristics and functioning of things. Remember that personalized products are not eligible for return.

Exchanges

You can exchange unused goods within 30 days from receiving the parcel. Exchange of goods consists in returning it inaccordance with the procedure of withdrawing from the distance contract which was described above (point RETURNS) and re-taking of a new order.


Contact in case of returns:

[email protected]
tel: +48 22 230 2470

Monday - Friday: 10:00 - 18:00