Product Complaints for Online Purchases
For products purchased online, please fill out the electronic form and follow the instructions that will be sent to your email address after completing it.
Complaints Department:
R-GOL.com
Górka 3D
14-100 Ostróda
If you have any problems completing the electronic returns form, please download the form below and then send the parcel back to us. You must bear the costs of return shipping yourself.
An information clause regarding the administration of personal data for the purpose of carrying out the complaint process can be found here.
The deadline for processing a complaint/return is 14 days from the receipt of the package at the central warehouse in Poland.