1. GENERAL PROVISIONS
1.1. These Regulations of the R-Team Program (hereinafter referred to as the "Regulations") define the principles, scope and conditions of participation in the R-Team loyalty program.
1.2. The organizer of the R-Team Program (hereinafter: "Program") is R-GOL Sp. z o. o. (formerly R-GOL Marcin Radziwon Sp. Komandytowa), Górka 3D, 14-100 Ostróda, NIP: 741-213-29-44, KRS 00001034546, hereinafter referred to as the "Organizer".
1.3. The program is run under the name R-Team (hereinafter "Program", "R-Team").
1.4. To take part in the Programme, an individual (referred to as "Customer" or "Participant") can enrol by registering an account on the www.R-GOL.com Online Store, giving their consent to participate in the Programme and agreeing to receive commercial information via email and text message.
1.5. The rules of participation in the Program are governed by these Regulations, which will be posted on the website www.R-GOL.com ("Online Store") and in Stationary Stores.
1.6. Registered Participants will be notified about changes to the Regulations and their scope electronically (to the e-mail address provided during registration or order). The notification will be sent at least 7 days before the new Regulations enter into force. Changes will be introduced: to adapt the Regulations to the applicable legal status, to prevent abuse, for security reasons, in the event of the introduction of new technological solutions in the operation of the Store, to improve the protection of Customers' privacy, and to introduce editorial changes.
2. RULES OF THE PROGRAM
- making purchases in the Online Store on behalf of or on behalf of another person using the Bonus to which the Participant is entitled,
- conducting commercial activities in connection with participation in the R-Team Program, in particular involving the resale of goods purchased in the Online Store or Stationary Stores using the Bonus,
- transferring access to the Participant's account in the Online Store to third parties in order to benefit from the Participant's Bonus.
2.1. R-Team is an exclusive loyalty program, offered at no cost, and open to all customers of both the Online Store and Physical Stores who have registered an account on www.R-GOL.com and have consented to receive commercial information via email and SMS. The Organizer reserves the right to exclude individual stores permanently or temporarily from the Programme at any given time.
2.2. By making purchases in the Online Store or Stationary Stores, the Participant collects a bonus amount (hereinafter referred to as the "Bonus") in the amount of 10% of the value of purchases made, which can be used on the terms set out below.
2.3. The use of the Bonus can be combined with another promotion or special offer from the Organizer, unless stated otherwise in the rules of that particular promotion or special offer.
2.4. Personalized products are excluded from the possibility of reducing their price by using the Bonus.
2.5. The account of the Participant who confirmed the willingness to use the R-Team Program should have the required personal data (name, surname, e-mail address, telephone number). The Organizer reserves the right not to accept the form completed by a potential Participant if he/she does not provide the required data.
2.6. When enrolling in the Programme at the Physical Store, participants automatically create an account on the Online Store www.R-GOL.com. Identification of participants is based on the personal data they provide.
2.7. Participants of the R-Team Program may be adult natural persons who do not run a business.
2.8. Minors aged 13 or over may only participate in the Programme with the consent of their statutory representatives.
2.9. The Participant is obliged to comply with the provisions of these Regulations and not to take any actions contrary to good practices or to use participation in the R-Team Program for commercial purposes or to the detriment of the Organizer. In particular, the Participant may not undertake the following actions in connection with participation in the R-Team Program:
2.10. The Organizer reserves the right to exclude the Participant from participation in the R-Team Program if he or she violates the provisions of these Regulations, in particular the provisions of point 2.9. above.
3. RULES FOR CALCULATING AND USING BONUS IN THE R-Team PROGRAM
3.1. Customers using the R-Team Program are charged a Bonus of 10% of the gross value of each purchase made in R-GOL Stationary Stores and the Online Store www.R-GOL.com excluding transport costs. The Bonus is used on the terms set out below. The bonus cannot be converted into cash. The bonus is rounded mathematically to whole numbers.
3.2. The accrued Bonus can be used for subsequent purchases in Stationary Stores or Online Store. The bonus is used in the form of a discount on purchases, provided that the discount cannot be greater than 50% of the value of the purchased products.
3.3. If the Bonus calculated on the Participant's account is higher than 50% of the value of the purchased goods, the remaining, unused Bonus remains on the Participant's account and can be used for subsequent purchases. If the Bonus accrued on the Participant's account is less than or equal to 50% of the value of the goods for a given purchase, then the Participant may use the entire accumulated Bonus.
3.4. If the Bonus is used for a transaction involving the purchase of multiple products by the Participant, it is distributed proportionally among the products, thereby proportionally reducing the price of each individual product.
3.5. The period for withdrawal from the contract for Participants is 60 days.
3.6. Regarding the aforementioned item 3.5, the Bonus from a specific transaction will be calculated on the 60th day following the realization of the sale within said transaction. The date of fiscalisation of the sale in a given transaction is taken as the realisation of the sale. The fiscaliation of the sale occurs before the goods are dispatched or provided to the Participant, with the date of issuance of the Proof of Purchase in accordance with the Regulations.
3.7. The Participant has up to 90 days from the date of accruing the Bonus to utilize it from a specific purchase transaction. After the expiration of this deadline, any accrued Bonus will be forfeited; however, this does not impact Bonuses earned from subsequent transactions.
3.8. You can access all details regarding your account balance and accrued Bonus by logging in, navigating to "My Account," and then selecting "Cashback" in the Online Store or from the staff at Physical Stores.
3.9. For purchases made at Physical Stores, the Participant undergoes verification based on personal or contact details, unless the verification outcome raises reasonable doubts.
3.10. If goods are returned from a transaction in which the Bonus has been used, the value of the Bonus attributable to the returned goods will be credited back to the Participant's account.
3.11. If goods are returned from a transaction where a Bonus has been earned, the accrued Bonus will be adjusted by the value equivalent to the returned goods.
3.12. To use the Programme in the shopping basket, the Participant must be logged in to their account. To apply the accrued Bonus while shopping in the Online Store, the Participant selects the option "I use R-Team" during checkout. This action results in a corresponding reduction in the price of the goods in the shopping cart, provided that the Participant has an accrued Bonus on their account. This reduction applies to goods included in special offer that combine with the Bonus.
3.13. If the Bonus on the Participant's account was accrued or used contrary to the Regulations, the Organizer will be entitled to invalidate part or all of the accrued Bonus, of which the Participant will be informed.
3.14. Temporary special offers (e.g. multiplication of Bonuses, additional freebies for purchases, etc.) are organised for R-Team Programme Participants. Details of the temporary offers (duration and rules) will be announced at www.R-GOL.com after logging in under "Special offers and discounts" and at Physical Stores.
3.15. The Organiser may also inform Programme Participants of temporary special offers, especially those available for a brief period, via email or text message.
3.16. The Organiser may, at its sole discretion and on terms separately determined, send promotional special offers to selected Programme Participants who have consented to receive commercial information.
4. PERSONAL DATA
- implementation of the sales contract and granting Bonuses, maintaining a user account in the R-GOL Online Store pursuant to Art. 6 section 1 letter b GDPR;
- fulfillment of legal obligations incumbent on the administrator, in particular tax or accounting obligations (Article 6(1)(c) of the GDPR);
- sending commercial information about the Administrator's products or services electronically (Article 6(1)(a) of the GDPR - consent);
- pursuing the legitimate interest of the Administrator (Article 6(1)(f) of the GDPR) consisting in running the R-Team Loyalty Program, pursuing claims or defending against claims, for the purposes of undertaking statistical and analytical activities, as well as for contact purposes. We would also like to inform you that for marketing purposes, in some cases, personal data may be profiled in order to provide the Participant with tailored marketing information, which is also our legitimate interest (Article 6(1)(f) of the GDPR).
4.1. Providing personal data by the Participant is voluntary, but necessary to participate in the R-Team loyalty program. Failure to provide data will prevent you from participating in the above-mentioned activities. Program. Providing your date of birth is voluntary and does not affect the possibility of signing up for the R-Team Loyalty Program.
4.2. The Customer's personal data are processed in accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of data and on the free movement of such data, and repealing Directive 95/46/EC ( General Data Protection Regulation) - hereinafter referred to as "GDPR". The administrator of the Program Participant's personal data is the Program Organizer. You can contact the Data Administrator in the following way: by e-mail - by sending a message to the e-mail address: [email protected] or by phone at +48 22 230 2470.
4.3. The data administrator has appointed a Data Protection Inspector who can be contacted in any matter related to the processing of the Customer's personal data. Contact to the Data Protection Inspector: [email protected].
4.4. The Participant's data is collected during registration in the electronic form (name, surname, e-mail address, telephone number, date of birth). The Organizer processes the Participant's personal data on the basis of the GDPR for the following purposes:
4.5. The Participant's data will not be transferred to a third country. The period of personal data processing depends on the purpose for which the data is processed. The period for which personal data will be stored is calculated based on the following criteria: legal provisions that may oblige the Organizer to process data for a specified period; the period necessary to protect the interests of the Organizer; the period necessary for the Organizer to provide services and provide the necessary support to the Participant; the period for which consent was granted.
4.6. The Program Participant has the right to access, update and correct his/her personal data. The Program Participant has the right to withdraw consent to the processing of personal data at any time, request their removal by the Organizer, object to processing based on the legitimate interest of the Administrator, the right to limit processing and the right to request data transfer. Withdrawal of consent does not affect the lawfulness of data processing carried out on the basis of consent granted before its withdrawal.
4.7. To exercise the above-mentioned rights, the Participant should contact the Administrator using the provided contact details and inform him which right and to what extent the Participant wants to exercise.
4.8. The Program Participant is obliged to notify the Organizer of any change in his/her personal data contained in the registration form. In the absence of such notification, the Organizer is not responsible for the delay or lack of information about current promotions intended for Program Participants, unless the lack of notification concerns the personal data necessary to provide such information.
4.9. Your personal data may be processed by automated means including profiling. Automated decision-making will be conducted based on the analysis of User traffic on the Website to personalize the content and advertising provided, as well as to analyse traffic on our websites. As a result of such processing, the content will be more tailored to the User, including displayed advertisements, material, or recommendations aligned with the User's preferences or interests.
4.10. In case of doubts as to the correctness of personal data processing by the Administrator, the Participant has the right to lodge a complaint with the President of the Personal Data Protection Office (ul. Stawki 2, Warsaw).
4.11. The recipients of the Program Participant's data will be entities providing support services to the Administrator, with whom contracts for entrusting data processing have been concluded (including legal support, IT, marketing activities).
5. CLOSING THE PROGRAM, RESIGNATION OF PARTICIPATION IN THE PROGRAM
5.1. The Organizer reserves the right to suspend or close the Program at any time during its duration, provided, however, that the rights acquired by the Participant are respected.
5.2. If the Programme is closed or suspended, all Cards and Participants' accounts will be blocked from accruing Bonuses. However, Participants will still be entitled to utilize the Bonuses accrued on their account within a termination period of up to 90 days from the date of accrual.
5.3. In the event of closure or suspension of the Program, the Organizer is obliged to place appropriate information on the website www.R-GOL.com in R-GOL Stationary Stores and notify Participants by e-mail.
5.4. The fact that the Program is closed or suspended by the Organizer does not entitle the Participant to claim payment of the value of the purchased Bonus in cash from the Organizer.
5.5. Participation in the Programme can be cancelled by withdrawing consent to receive commercial information (received via both email and text message), which ceases the accrual of new points for purchases. However, Participants retain the option to utilize the remaining points for the duration of their validity in accordance with the rules outlined in item 5.2.
6. COMPLAINT PROCEDURE
6.1. The Participant is entitled to submit a complaint in connection with the implementation of the provisions of the Regulations, in particular regarding the bonuses granted or the implementation of a discount.
6.2. The complaint should be submitted within 30 days from the occurrence of the circumstances justifying its submission. The complaint should be sent by post, courier, submitted in person at the Organizer's office, or sent by e-mail to: [email protected].
6.3. The complaint should include the name and surname, e-mail address, address of the person submitting the complaint, date, description and reason for the complaint and the Participant's expectations regarding the solution of the problem.
6.4. Complaints are considered within 14 days from the date of their receipt by the Organizer. Complainants are notified in writing or at the Customer's request by e-mail about the consideration of the complaint.
6.5. Not accepting claims within the complaint procedure or the expiration of the time limit mentioned in item 6.2 does not diminish the Customer's right to pursue these claims in a court of law.
7. FINAL PROVISIONS
7.1. To the extent not regulated by the Regulations, the provisions of Polish law shall apply, in particular the Act of April 23, 1964, Civil Code (Journal of Laws 1964.16.93, as amended).
7.2. Any disputes arising in connection with the application of the Regulations will be resolved by a competent court in accordance with generally applicable provisions.
7.3. The content of the Regulations is available to all Participants on the website www.R-GOL.com, in the Stationary Store and at the Organizer's office.
7.4. Selecting the appropriate consent by the Customer on the registration form available in the Stationary Store or joining the Program via the website www.R-GOL.com results in acceptance of the terms of these Regulations and the obligation to comply with them.
7.5. The Program Organizer is not responsible for the consequences of incorrect completion of the registration form by the Customer.
7.6. These Regulations are valid from 20.06.2024.